FAQs

  • Is my device really waterproof?

YES! Whether you have purchased headphones, an iPod, a FitBit, or one of Underwater Audio's own proprietary waterproof players such as the SYRYN, the Uku, or the Delphin, if you purchased it from Underwater Audio, it's really waterproof. We thoroughly test all of our products, including the Apple iPod Shuffle, the Kindle Paperwhite and the various FitBit trackers we waterproof in-house. Each of our products out performs the IPX8 standards: they can withstand continuous immersion in water exceeding 1m deep. 

  • Does Underwater Audio have a warranty?

Most Underwater Audio products are fully covered by a 1-year warranty against manufacturer's defects. This includes SYRYN, Uku, Delphin, refurbished iPods, headphones, trackers, and the Kindle Paperwhite. Underwater Audio also guarantees new waterproof iPods against manufacturer’s defects for 2 years. If your Underwater Audio product does break, please contact us with your order information so that we can exchange your product for a new one.

  • What do I do if I have a problem with a product and I am within the warranty period?

Contact us! We'll help you fix the problem using some of our troubleshooting tips (most of which you can find through our troubleshooting page) or get you a replacement. We'll need to confirm your order, so it'll really speed things up if you have your order ID or a copy of your receipt handy. After that, it's a simple matter of shipping us your old player and filling out an online form to confirm your address. 

  • What happens if I am past my warranty and I have a problem?

Contact us anyway! Sometimes we'll have troubleshooting tips that will get you up and running again. Our customer service team is happy to help you in any way they can.  

  • Does Underwater Audio have a return policy?

If you need to return your product, you can send it back unopened for a full refund. If you have used your waterproof iPod, it is covered by the Underwater Audio warranty against manufacturer’s defects. You cannot return a used, operational waterproof iPod.

  • Is my device Bluetooth-capable? Can I listen to the radio on it?

Currently, the only Underwater Audio players that have Bluetooth capabilities are the Uku and the Delphin. The iPod shuffle is not Bluetooth-capable, nor are our corded headphones. None of our current players receive radio signals.

  • Will I be able to access WiFi while using the Delphin in the water?

Unfortunately, water interferes with most wireless signals (see this blog post for Wireless and Water 101). Even one inch of water will interfere with wireless signals, including WiFi, Bluetooth, and cell signals. As long as the Delphin is out of the water, you're fine, but as soon as the player dips into the water, you can expect an interruption in signal. 

  • How do I download music to my device?

We have video tutorials for that! Click here to check out our YouTube channel. Our videos are organized by product, and we also have iTunes instructional videos. 

  • Where can I download audiobooks?

One good service is Audible.com, which is connected to Amazon. iTunes also sells audiobooks. Sometimes there are free samples on these sites. You may also be able to get books on CD from your local library. On the SYRYN or Uku, these audiobooks must be converted to MP3 files. The iPod and iTunes will allow you to use licensed content ONLY with a certificate. If the book is protected you may not have rights to copy and listen to it. On the Delphin, download your favorite audiobook app, such as Audible or Overdrive, then download books in the app as usual.

  • Do you repair iPods/FitBits/etc.?

No, we do not offer repairs. If you have a problem with your device within the warranty period, though, we'll be happy to send you a replacement right away. Contact us before mailing returns.

  • Will the Underwater Audio iPod shuffle, SYRYN, Uku, or Delphin work with regular headphones?

Out of the water, yes. Under the water, no. You’ll need waterproof headphones to create a watertight seal with your ear to have good audio. We’ve developed several of our favorite options and offer them on our website. 

  • My iPod shuts down after playing for 10 seconds.

You may have debris between your headphones and the iPod connection. The iPod will automatically turn off if it doesn’t have a full connection. Look carefully in the headphone hole and gently remove any material with a toothpick. Cleaning out the jack should resolve the issue. Charge your iPod until the light turns green and try it again.

  • Where can I find an instruction book?

You can find Apple’s iPod Shuffle manual here: https://manuals.info.apple.com/MANUALS/1000/MA1550/en_US/iPod_shuffle_2015_user_guide.pdf.

Email us anytime at help@underwateraudio.com with any questions.