SYRYN Troubleshooting

We hope these tips will get your products back in working order! Try some tips and if you still need help feel free to contact our customer service. Make sure to have a copy of your purchase receipt on hand!


Phone: 1-877-849-0750

Click on the links below if you have questions about the following topics


General Information (overview video, troubleshooting: light but won’t sync or play, can’t hear sound, buttons don’t work/player won’t respond, jack is clear but player not recognized, SYRYN won’t charge)

Converting Files (convert files to mp3 format on new iTunes, change iTunes conversion default on Windows or on Mac, convert files to mp3 format on older versions of iTunes)

Restore (Windows, Mac, video overview)