Headphone Troubleshooting

General Help

How to Wear your Swimbuds

No Swimming Cap Option:

  1. Put on goggles

  2. Clip waterproof player to the back of goggle straps.

  3. Slip the earbud and a bit of cord under the goggle straps before inserting earbuds for less drag and extra security.

  4. For the most secure fit, make sure the earbud points straight up and the cord is secured under the goggle strap right above the ear.

With Swimming Cap Option:

  1. Put on goggles.
  2. Slip the earbud and a bit of cord under the goggle straps before inserting earbuds
  3. Cover earbuds and goggles with swim cap.
  4. Clip the waterproof player to the bottom of the cap and tuck the cord bundle up underneath

How To Insert Earbuds

  • If you were to insert into the right ear, use your left hand and reach over your head and grab the top of your right ear. Gently pull toward the ceiling. This will open up the ear canal so that you can directly insert the earbud.
  • When it is in let go of your ear with your left hand. This allows the ear canal to close over the ear bud and keep a good fit and sound.
  • With opposite arm, reach over head, grasp top of ear, and pull up.
  • With free hand, gently insert earbud tip-first into ear.
  • Do not push earbuds too far into your ear that you are unable to get out. Inserting too deeply may cause injury.

Trees

Fins

Rounds

Ergos

Colors

  • Trees: The tree buds come in a conical, flexible shape to provide a snug, watertight seal. Insert them like you would a pair of earplugs.
  • Fins: The long tail of the fin should point up to fit snugly behind the fold of skin at the front of your ear, and the curving side should be tucked into the lower edge of your ear.
  • Rounds: The classic bud shape is a comfortable watertight staple that will help keep your buds in during your swims. Gently insert them into the ear canal.
  • Ergos: The long tail of the ergo should point up to fit snugly behind the fold of skin at the front of your ear, and the curving side should be tucked into the lower edge of your ear.
  • Colors: Swimbuds Colors come with the options of round earbud tips or trees for the best fit. You can mix and match the earbuds and different ear wing sizes for 90 different possible combinations.

Make sure you are using the correct size of earbuds. Try switching out different sizes to find out which one works best for you. Everyone’s ear canals are different. As such, we understand that any earbuds will vary in their effectiveness across the board, especially when it comes to getting a waterproof seal. We guarantee that our customers will find at least one of the earbud types that works for them, with our headphones.


Caring for your Swimbuds

  • Avoid extreme high and low temperatures.

  • While removing headphones from a device pull on the plug rather than the cord.
  • Rinse with clean water and pat dry after each use.
  • Store in a clean, dry location between uses.
  • Gently wrap cord between uses, avoiding right angle kinks.

Using your Swimbuds

  • Getting a good fit can improve comfort, keep water out more effectively, make the headphones more secure, and also provide better sound quality.
  • If you are swimming laps, make sure you are using the earbuds designed for submersion.

    Check out specific headphone videos to see instructions on how to fit each headphone.

Swimbuds HydroActive

Swimbuds Sport

Swimbuds Color

Swimbuds Flip

Swimbuds HydroHarmony

Swimbuds Classics

Troubleshooting

No Sound

  • Check the iPod with a different set of headphones to make sure that it’s the headphones, not the iPod.
  • You can also check the headphones with another device to see if they work.

Muffled Sound 

  • If you have already swum with the headphones, a small dab of water may at times be sitting just inside the hard plastic earpiece of the headphones obstructing clear audio
    • Remove the soft rubber earbud from the headphones.
    • Roll a napkin or facial tissue to form a small tip.
    • Stick the napkin or facial tissue into the hole of the hard plastic earpiece of the headphones to absorb any water that may be inside.
    • Replace the soft rubber earbud and test the sound quality.
  • Check the headphone jack on the Shuffle for debris and gently remove any you find with a toothpick. Debris in the headphone jack (lint, etc) will prevent a connection between the iPod and the headphones.

Swimbuds Sports User Manual

Swimbuds Color User Manual

Swimbuds Flip User Manual

Swimbuds HydroActive User Manual