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This guide is for Delphin users.
Things you will need to follow this guide:
“Amazon Music is a streaming service included with your Prime membership at no extra charge. For Prime members it features more than 2 million songs — including thousands of stations and top playlists — all ad-free. What's more, you can listen offline and with unlimited skips.”- Amazon.com
Big hint! If you are already past the initial Delphin set-up process: To make setting up and installing anything on your Delphin easier, from the front screen, swipe up for more options. Go to Settings > Display > Sleep and choose a longer time, like 10 minutes, to keep the screen from going dark too quickly. Just remember after you have finished setting up to go back and turn the screen down to a lower time. The two fastest ways to drain the battery on your Delphin are keeping the display screen on and being connected to WiFi. Keep the screen off whenever it is not in use and turn off the WiFi any time you are not actively using it to keep your battery running for the longest time.
Amazon Music also has help pages and information. This link will take you to Amazon Music’s Support page. This link will take you to Amazon Music’s FAQ page.
WiFi is required:
While making any changes to your playlists or while downloading your music, youmust be connected to a strong WiFi connection. We recommend being as physically close to your WiFi router as possible.
At least once a month, you will need to reconnect your Delphin to the internet to allow Amazon Music to verify that your account is active. This will still matter even if you use your Amazon Music account on your phone or computer. The Delphin Player has to be reconnected once a month to the internet so that any paid subscription apps (Spotify, Audible, Pandora, etc.) can verify for billing purposes.
While swimming, you will want your WiFi turned off. Water and WiFi do not mix, so even if the pool you swim at offers free WiFi to guests, your Delphin will not be able to work while in the water. The easiest way to do this is to go to Settings > Network > and check the Airplane Mode box. (When you need to reconnect your Delphin to the internet, these are the same steps, just make sure the box is NOT checked.)
To start you will need a Amazon Music account. If you do not have one already, we recommend setting up an account on either your Computer or Phone to have an easier time with your keyboard and screen size. (You are not required to connect your Delphin to your phone, that is optional!)
If you're setting up your new Delphin for the first time:
Your Delphin may present an option to download the Amazon Music app to you during the set-up process. Just click to download.
If you have already set-up your Delphin and want to add a new app:
Open the ‘Help’ app which came preinstalled on your Delphin. Scroll until you see ‘Install Apps’ and click on it. Amazon Music should appear on the list of popular apps, click on it to download.
Are you going to be using Amazon Music frequently? We recommend making it one of your Favorite Apps so it will be on the front screen of your Delphin. On your front screen, decide which of the four apps you would like to replace with Amazon Music. Press and Hold that app for a few seconds until a screen pops up showing all of your apps. Scroll down until you see Amazon Music and select it. This will make Amazon Music appear on your front screen.
Open the Amazon Music app.
This process is very similar to signing into any account, just type your username and password when prompted.
If you would like to use remote connect in order to utilize your smartphone to aid in app setup, click on this link to learn more about it.
Here is a video on YouTube explaining how Delphin’s remote connect works.
Once you are in the app you may download playlists, or use any of the other features of the Amazon Music app.
When you first sign in, from the home page, you can select “New to Prime”, “Charts”, “Recommended” to see recommended music and playlists.
To access playback controls, swipe the circle at the bottom of your screen upwards.
Clicking on “My Music” will take you to any songs or albums you have already stored on your device.
After opening Amazon Music, you should see a menu across the top. Choose ‘Playlists’ and scroll down to select which playlist you want to download. There should be three stacked dots on the right (⋮). Click on the dots and download the playlist.
After your download is complete, we need to verify that your offline playlist is working properly. To be sure that your playlist is working without the internet, you'll need to turn off your Delphin's WiFi. To do this, hit the back arrow button on the side of your Delphin until you have returned to the home screen. Go to Settings > Network > Airplane Mode. This will toggle your WiFi off. To enable WiFi, follow the same steps above.
Now it's time to check to see if your playlist is working. Go back to the Delphin's home screen and select Amazon Music from your home screen apps, or by swiping up on the arrow and scrolling until you find Amazon Music. Within Amazon Music, find your playlist and try to play it. If it works, you have successfully downloaded your playlist. To add more playlists, simply turn off Airplane mode and repeat.
Do you want to swap out an old playlist for a new one?
Amazon Music has a specific feature unlike other streaming services. If you log out of your account on your Delphin device, it will automatically remove all of your downloaded content. If you are trying to clear out your space, this is a very quick way to do it. Unfortunately, if you log out by accident, you will be required to download your playlists again for offline listening.
If you select ‘Remove from My Music’ this will delete the playlist from your entire account, not just the Delphin.
Your Delphin runs a full version of the Amazon Music app. As long as it is connected to WiFi you can use all of the same features as your phone or computer... but due to the screen and keyboard size, you might have an easier time setting up playlists on a larger device then simply following the steps above to download them to your Delphin for offline listening.
If you're determined to build playlists directly on your Delphin, here's some helpful info:
To create playlists:Using the Magnifying glass button, you can search for a song or artist you would like to listen to. You may also use the tabs at the top of the screen to search for pre-made playlists, genres or browse ‘recommended’. You can use the three-dot menu (⋮) next to anything and download music and other playlists you would like to listen to.
If you are on your computer or phone and create playlists, save music, or change anything else you will need to download it onto your Delphin by reconnecting to WiFi and following the steps above or it will not be there the next time you swim or go offline.
Does your music seem to be missing?
We have been told that Amazon Music will remove your downloaded music if you go beyond 30 days without going online, but we have not seen this issue yet on the Delphin. Usually the app will just stop working altogether but will begin working again once you go online. If your downloads do appear to be missing, simply reconnect the Delphin to WiFi and download your playlists again.
Do you have a completely unknown issue not fixed by anything above?
The first thing Amazon Music and Underwater Audio will recommend is uninstalling and reinstalling the app. Since it is a paid subscription app, you will not lose all your music. Uninstalling the app will remove your downloaded music. You will simply have to sign in again once it is reinstalled. You will also need to re-download your playlists while connected to WiFi before you will be able to swim with them again offline.
To uninstall an app: Go to Settings > Uninstall Applications > Amazon Music > OK
We very much recommend rebooting the Delphin between uninstalling and reinstalling an app. Just power off the Delphin and power it back on again.
To reinstall Amazon Music: Go to Help> Install Apps > Amazon Appstore > Search for Amazon Music > Download
Other Questions?
If you have any questions not covered by this guide or are still having issues with your Delphin, please feel free to contact us for help!
Our customer support is open Monday - Friday from 8am - 5pm PST.
We can be contacted by email at help@underwateraudio.com and usually respond before the end of the next business day. Our phone number is 877-849-0750.
