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This guide is for Delphin Users.
We recommend that first-time users follow this help page step by step, from top to bottom.
First we will cover what you need to use Audible on your Delphin, then we will cover first time setup, and finally we will provide troubleshooting resources.
While making any changes to your playlists or while downloading your music or audiobooks, you must be connected to a strong WiFi connection. We recommend being as physically close to your WiFi router as possible. Due to the efficiency of the waterproofing on a Delphin, it does have a shorter WiFi range than other comparable electronic devices.
To start you will need an Audible account. If you do not have one already, we recommend setting up an account on either your Computer or Phone to have an easier time with your keyboard and screen size. We also recommend creating your swimming playlists this way as well.
In order to listen to audiobooks in the pool, you will needa paid subscription to an Audible account. This link will take you to Audible’s website for signing up for an account (US users).
Your Delphin may present an option to download the Audible app to you during the set-up process. Click on it to download.
Open the Help App by tapping Blue Question Mark on your home screen, and then selecting ‘Install Apps’. Audible should appear on the list of popular apps. Click on it to download.
(Tip: If you will be using Audible frequently, we recommend adding it to the home screen of your Delphin for easy access. To add applications to your home screen, hold down on your home screen until white borders appear. Select the space you want Audible or any other app to go, then select the app in the menu that appears. Once you are satisfied with your home screen, click the back button to lock in your settings!)
On the home screen, press the Screen Scaling icon until it changes to 75%. Open Audible by clicking on the three white horizontal lines at the bottom of your screen and selecting the app.Select 'Log In', enter your username and password, then submit.
(Tip: Your Delphin's screen may turn off quickly between steps during set-up. To make setting up and installing anything on your Delphin easier, go to Home Screen > Help App (Blue Question Mark) > Open Android Settings > Display > Sleep and choose a longer sleep time, like 10 minutes, to keep the screen from going dark too quickly. We recommend going back and turning the screen down to a lower time after you have finished setting up your apps as keeping the display screen on drains battery life.)
Remote Connect is optional, but it makes logging into your apps much easier.
Remote connect will enable you to log into your apps using your iPhone or Android smartphone. This is extremely useful when you are getting your Delphin ready for the pool for the first time.
Click Here to view our Remote Connect App guide with lots of useful information about controlling your Delphin from your phone!
Before you head to the pool, you will need to get your apps ready for offline use, as WiFi doesn't work in the water.
Turn on your sound and watch this short video to learn how the process is done in Audible.
1.Open Audible by clicking on the three white horizontal lines at the bottom of your screen and selecting the app. Sign in to your account.
2. Select the Library option at the bottom of the screen.
3. Download the audiobook by pressing the Settings Icon "⋮" on the right side of the audiobook and selecting "Download".
4. Once your audiobook is downloaded, test it out by playing it with your WiFi off. If your audiobook plays while your WiFi is off, you're all set!
(Tip: You can turn your WiFi off by swiping down from the top of your screen until you see a volume slider, and selecting WiFi to turn it off. Then, you can swipe that screen away by putting your finger at the bottom of your screen and swiping upward. You can also turn it off by going back to your home screen and clicking the blue question mark to open the Help App >Open Android Settings > Network > WiFi > then toggling WiFi off at the top right.)
Here are some troubleshooting resources to help get you swimming with music!
Audible also has great help pages and information.This link will take you to Audible’s Support page if you need any other help, such as resetting your password, login details, or troubleshooting.
On your Delphin, open Audible by clicking on the three white horizontal lines at the bottom of your screen and selecting the app.The top-left icon will take you to a menu. Choose ‘Library’ from the list. Scroll to find the audiobook or podcast that you would like to remove and select the three-dot menu (⋮) to the right side of it and click ‘Remove from device’.
If you select ‘Remove from Library’ this will delete the audiobook from your entire account, not just the Delphin.
On the home screen of your Delphin, click the three white horizontal lines at the bottom of your screen and scroll until you find your Audible app. Hold down on the app until a new menu appears. Select 'Uninstall.'We recommend turning your Delphin off and back on again after uninstalling.
There are a couple of things that can cause this issue:
1. Make sure your audiobooks are downloaded onto your Delphin by following Step 3 above.
2. At least once a month, you will need to reconnect your Delphin to the internet to allow Audible to verify that your account is active. This will still matter even if you use your Audible account on your phone or computer. The Delphin Player has to be reconnected once a month to the internet so that any paid subscription apps (Spotify, Pandora, etc.) can verify for billing purposes.
If you're having difficulties signing into Audible on your Delphin due to the 'Log In' button being blocked, we recommend using our Screen Scaling feature. To use Screen Scaling, go to the home page of your Delphin and tap the Magnifying Glass icon in the top-left corner until the number underneath it changes to 75%. Once you go back into the Audible app, the 'Log In' button will now be unobstructed at the bottom of the page.
If you have any questions not covered by this guide or are still having issues with your Delphin, please feel free to contact us for help!
Our customer support is open Monday - Friday from 8am - 5pm PST.
We can be contacted by email at help@underwateraudio.com and usually respond before the end of the next business day. Our phone number is 541-623-0202.
