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Learn the basics

Learn about device controls, adding music to your device, and wear instructions. You'll also get to know the important apps and software used with Underwater Audio devices.


The Delphin

Get familiar with using the Delphin. Learn button and gesture controls, see useful videos on adding music and other files to your device, and discover how to get the most from your favorite apps on the Delphin.

The SYRYN

Learn how to take full control of the SYRYN in the pool. Master the simple button controls, add new music to your device, sync with iTunes & more.

Waterproof iPod Shuffle

Learn about iTunes, iPod controls, and more. Take a moment to get familiar with your iPod before hitting the pool.

Swimbuds MP3

Learn how to take full control of Swimbuds MP3 in the pool. Master the simple button controls, add new music to your device & more.

Swimbuds Waterproof Headphones

Discover the best way to ensure a watertight seal, and learn helpful tips for our entire line of waterproof earbuds.

Delphin App Guides

Find in-depth Guides to your favorite Apps to use on the Delphin.

iTunes

Learn the basics of using iTunes with your SYRYN or iPod.

Underwater Audio Music Manager

Download and learn about Underwater Audio's Music Manager desktop application.

Resolve your issue

Click on a product below to start guided troubleshooting. This page will help if you believe your device is malfunctioning. Following this process will either help you resolve the issue on your own, or direct you to the exact information you need to get the best, quickest help from Customer Support!

Swimbuds Headphones

The Legal Stuff

Click an item below for more information on our Warranty, Shipping Policy, and Terms of Use

Warranty

Underwater Audio's Warranty

All iPod Shuffles are guaranteed against water damage for a period of six (6) months after the date of original retail purchase. All Underwater Audio waterproof headphones, the Swimbuds MP3 wearable player, the Delphin Micro-Tablet media player, the SYRYN MP3 player, and the Uku wireless audio receiver (discontinued 2021) are all guaranteed for a period of one (1) year after the date of the original purchase.

If a defect exists, Underwater Audio, at its option and to the extent permitted by law will (1) repair or replace the product at no charge, or (2) refund the original purchase price. The original cost of shipping the product to you is not refundable. Replacement products may be formed from new and/or previously used parts that are equivalent to new in performance and reliability. Shipping is not refundable. This warranty excludes damage resulting from abuse, accident, modifications, or other causes, including loss of product, that are not defects in materials and workmanship.

If a return of an international purchase is required, the customer will be responsible for shipping the product back to Underwater Audio and additional customs and/or duties. Underwater Audio will be responsible for shipping the replacement product back to the customer.

 

To the extent permitted by applicable law, Underwater Audio, LLC is not liable for any direct, indirect, incidental or consequential damages arising out of the use or service of the product. The warranty and remedies described above are exclusive and in lieu of all other warranties, remedies, and conditions, whether oral, written, express, statutory, or implied. To the extent permitted by applicable law, Underwater Audio disclaims all implied and statutory warranties, including warranties of merchantability and fitness for a particular purpose. If implied warranties cannot be disclaimed, then such warranties are limited to the duration of this warranty.

Any recovery is limited to the original purchase price. No person other than Underwater Audio, LLC is authorized to modify this limited warranty, and your seller is solely responsible for any other warranties. Some states do not allow limitations on how long an implied warranty lasts, or exclusions of incidental or consequential damages, so the above limitations may not apply to you. This warranty gives you specific legal rights, and you may have other rights, which vary from state to state. To obtain warranty service, contact Underwater Audio at help@underwateraudio.com. Proof of purchase may be required to verify eligibility.

This Warranty does not affect your statutory rights.

 

RETURN POLICY

If you need to return your product, you can send it back unopened for a full refund, within 30 days of the original purchase date. If you have used your Underwater Audio product, it is covered by the Underwater Audio warranty against manufacturer’s defects. You cannot return a used, operational product for a full refund. Cost of shipping returns will not be covered by Underwater Audio.

If a return of an international purchase is required, the customer will be responsible for shipping the product back to Underwater Audio and additional customs and/or duties. Underwater Audio will be responsible for shipping the replacement product back to the customer.

 

TRADEMARKS

Underwateraudio™, Underwater Audio™ and underwateraudio.com™ are trademarks of Underwater Audio, LLC. Other trademarks, registered trademarks, product names or logos, and company names or logos displayed on underwateraudio.com or by Underwater Audio, LLC are the property of their respective owners. The use of any other trademarks, registered trademarks, product names or logos, and company names or logos does not indicate any sponsorship or affiliation with or endorsement by any of the owner companies.

 

UNDERWATER AUDIO’S TERMS OF USE

Please read these Terms of Use carefully before using our web site and services (collectively the “service”). Your use of the service confirms your unconditional acceptance of the following Terms and Conditions. If you do not accept these Terms of Use, you are not authorized to access or use the service.

The service contains fitness and health oriented information, products, and services. As such, everyone, regardless of the shape they are in, should consult a physician or other qualified healthcare provider before starting an exercise program. A physician or other qualified healthcare provider can determine what type of exercise, the frequency, and the intensity that is appropriate for each individual. Of course, always use common sense when exercising. Stop exercising immediately if you experience shortness of breath, dizziness, discomfort, or pain.

Welcome to www.UnderwaterAudio.com. Underwater Audio LLC (“Company” or “we”) provides you access and use of the Service subject to these Terms of Use (the “Terms”). By accessing or using the Service, you agree to abide by these Terms, as they may be amended by Company from time to time in its sole discretion, and that such agreement constitutes a binding contract between you and Company.

In addition, when visiting or using certain Service features, you may be subject to additional posted agreements, guidelines, rules or terms of service. All such agreements, guidelines, rules or terms of service, as they may be amended by Company from time to time in its sole discretion, are hereby incorporated by reference into these Terms. It is your responsibility to review these Terms periodically, and if at any time you find these Terms unacceptable or you do not have authority to agree or accept these Terms, you may not use the Service.

 

CONTENT

Except as expressly provided in these Terms of Use, no part of the Site and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including “mirroring”) to any other computer, server, website, or other medium for publication or distribution or for any commercial enterprise, without Underwater Audio’s express prior written consent.

You may use information on Underwater Audio products and services purposely made available by Underwater Audio, provided that you (1) not remove any proprietary notice language in all copies of such documents, (2) use such information only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media, (3) make no modifications to any such information, and (4) not make any additional representations or warranties relating to such documents.

 

COPYRIGHT

Images of people, places and/or products posted on this Site are either the property of Underwater Audio, or are used by us with express permission. Unless otherwise noted, all content included on this Site, including images, illustrations, designs, icons, photographs, video clips and written and other materials is the property of Underwater Audio or its partners or affiliates and is protected by United States and international copyright laws. The compilation of this Site is the exclusive property of Underwater Audio and is protected by United States and international copyright laws. Any unauthorized use of any content or materials on this Site is strictly prohibited and may violate copyright and trademark laws, and/or the laws of privacy, publicity, and/or communications regulations and statutes. You may use the materials or content on this Site only with our prior written and express authorization. To inquire about obtaining authorization to use the materials or content on this Site, please contact us at info@underwateraudio.com.

 

LINKS TO OTHER SITES ON UNDERWATER AUDIO

This Site may contain links to other independent third-party websites (“Linked Sites”). These Linked Sites are provided solely as a convenience to our visitors. Such Linked Sites are not under Underwater Audio’s control, and Underwater Audio is not responsible for and does not endorse the content of such Linked Sites, including any information or materials contained on such Linked Sites. You will need to make your own independent judgment regarding your interaction with these Linked Sites.

 

DISCLAIMER

Underwater Audio does not promise that the Site or any content, service, or feature of the Site will be error-free or uninterrupted, or that any defects will be corrected, or that your use of the Site will provide specific results. The Site and its content are delivered on upon available basis. All information provided on the Site is subject to change without notice. Underwater Audio cannot ensure that any files or other data you download from the Site will be free of viruses or contamination or destructive features. Underwater Audio disclaims all warranties, express or implied, including any warranties of accuracy, non-infringement, merchantability and fitness for a particular purpose. Underwater Audio disclaims any and all liability for the acts, omissions, and conduct of any third parties in connection with, or related to, your use of the Site and/or any company services. You assume total responsibility for your use of the Site and any linked sites. Your sole remedy against Underwater Audio for dissatisfaction with the Site or any content is to stop using the Site or any such content. This limitation of relief is a part of the bargain between the parties.

The above disclaimer applies to any damages, liability, or injuries caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction of or unauthorized access to, alteration of, or use, whether for breach of contract, tort, negligence or any other cause of action.

Underwater Audio reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the Site, or any portion of the Site, for any reason; (2) to modify or change the Site, or any portion of the Site, and any applicable policies or terms; and (3) to interrupt the operation of the Site, or any portion of the Site, as necessary to perform routine or non-routine maintenance, error correction, or other changes.

 

LIMITATION OF LIABILITY

Except where prohibited by law, in no event will Underwater Audio be liable to you for any indirect, consequential, exemplary, incidental or punitive damages, including lost profits, even if Underwater Audio has been advised of the possibility of such damages.

If, notwithstanding the other provisions of these Terms of Use, Underwater Audio is found to be liable to you for any damage or loss which arises out of or is in any way connected with your use of the Site or any Content, Underwater Audio’s liability shall in no event exceed the greater of (1) the total of any subscription or similar fees with respect to any service or feature of or on the Site paid in the six months prior to the date of the initial claim made against Underwater Audio, or (2) US $100.00. Some jurisdictions do not allow limitations of liability, so the foregoing limitation may not apply to you.

 

INDEMNITY

You agree to indemnify and hold Underwater Audio, its officers, directors, shareholders, predecessors, successors in interest, employees, agents, subsidiaries and affiliates, harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against Underwater Audio by any third party due to or arising out of or in connection with your use of the Site.

 

USER SUBMISSIONS

Underwater Audio welcomes your comments regarding our products and services, including our Site. However, any notes, messages, billboard postings, ideas, suggestions, or other material which you submit to Underwater Audio must not harass, slander, malign, libel, defame, threaten, or otherwise violate any rights of any third-parties and must not include any profanity, obscene, indecent, pornographic, defamatory or unlawful material.

Any and all notes, messages, billboard postings, ideas, suggestions, or other material which you submit to Underwater Audio will become, upon your submission, the sole and exclusive property of Underwater Audio and Underwater Audio shall be and is entitled to use any kind and nature of material which you submit for any type of use in perpetuity, and including in any and all media whether now known or hereafter devised. By submitting material to this Site, you are agreeing and you do agree that Underwater Audio has the right to publish any such material (or any part/edit/correction of the submission) for any type of use as outlined above including for promotional and advertising purposes, without compensation of any kind to you. You agree that Underwater Audio shall: (i) not be under any obligation of confidentiality, express or implied, with respect to the Submissions; (ii) be entitled to use or disclose Submissions for any purpose, without restriction worldwide; and (iii) not owe you any compensation or reimbursement of any kind under any circumstances for use or disclosure of Submissions.

 

SEVERABILITY

If any of these Terms of Use shall be deemed invalid, void, or for any reason unenforceable, that term shall be deemed severable and shall not affect the validity and enforceability of any remaining term or condition.

 

ENTIRE AGREEMENT

These Terms of Use constitute the entire agreement between the user and Underwater Audio with respect to this Site and supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written with respect to this Site. Any rights not expressly granted herein are reserved.

 

VIOLATION OF TERMS OF USE

Underwater Audio may disclose any information we have about you (including your identity) if we determine that such disclosure is necessary in connection with any investigation or complaint regarding your use of the Site, or to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) Underwater Audio’s rights or property, or the rights or property of visitors to or users of the Site, including Underwater Audio’s customers.

You agree that Underwater Audio may, in its sole discretion and without prior notice, terminate your access to the Site and/or block your future access to the Site if we determine that you have violated these Terms of Use or other agreements or guidelines which may be associated with your use of the Site. You also agree that any violation by you of these Terms of Use will constitute an unlawful and unfair business practice, and will cause irreparable harm to Underwater Audio, for which monetary damages would be inadequate, and you consent to Underwater Audio obtaining any injunctive or equitable relief that Underwater Audio deems necessary or appropriate in such circumstances

You agree that Underwater Audio may, in its sole discretion and without prior notice, terminate your access to the Site, for cause, which includes (but is not limited to) (1) requests by law enforcement or other government agencies, (2) a request by you (self-initiated account deletions), (3) discontinuance or material modification of the Site or any service offered on or through the Site, or (4) unexpected technical issues or problems.

If Underwater Audio does take any legal action against you as a result of your violation of these Terms of Use, Underwater Audio will be entitled to recover from you, and you agree to pay, all reasonable attorneys’ fees and costs of such action, in addition to any other relief granted to Underwater Audio. You agree that Underwater Audio will not be liable to you or to any third party for termination of your access to the Site as a result of any violation of these Terms of Use.

Shipping

Domestic Orders


USPS Priority Mail Express and UPS Next-Day orders placed before 9am PST Monday - Friday will ship the same business day.

All other shipping methods will ship next business day unless your order is placed before 8am PST Monday - Friday.

USPS First Class - Free for all US orders. Delivery window is 3 - 7 business days.

USPS Priority Mail - Rates and delivery window are calculated at checkout based on order contents and destination.

USPS Priority Mail Express - Rates and delivery window are calculated at checkout based on order contents and destination.

UPS Ground - Flat rate of $16. Delivery window is 3 - 7 business days.

UPS Next-Day - Flat rate of $60. Delivery window is 1 - 2 business days.

International Orders


International orders ship via DHL Express, Royal Post, or Australia post, based on location.

Orders placed after 8am PST will go out next business day.

DHL Express - Rates are calculated at checkout and start at $21.50, include customs, and have an expected delivery window of 3 - 5 business days after shipment.

Royal Post - Rates are calculated at checkout and start at $10.75, include customs, and have an expected delivery window of 2 - 6 business days after shipment.

Australia Post - Rates are calculated at checkout and start at $9.20. They have an expected delivery window of 3-10 business days after shipment.

*Please note that Australia Post does not currently provide us with Tracking Numbers for you.*

Return Shipping


If you need to return your product, you can send it back unopened for a full refund, within 30 days of the original purchase date. If you have used your Underwater Audio product, it is covered by the Underwater Audio warranty against manufacturer’s defects. You cannot return a used, operational product for a full refund. Cost of shipping returns will not be covered by Underwater Audio.

If a return of an international purchase is required, the customer will be responsible for shipping the product back to Underwater Audio and additional customs and/or duties. Underwater Audio will be responsible for shipping the replacement product back to the customer.

Terms of Use

UNDERWATER AUDIO’S TERMS OF USE

Please read these Terms of Use carefully before using our web site and services (collectively the “service”). Your use of the service confirms your unconditional acceptance of the following Terms and Conditions. If you do not accept these Terms of Use, you are not authorized to access or use the service.

The service contains fitness and health oriented information, products, and services. As such, everyone, regardless of the shape they are in, should consult a physician or other qualified healthcare provider before starting an exercise program. A physician or other qualified healthcare provider can determine what type of exercise, the frequency, and the intensity that is appropriate for each individual. Of course, always use common sense when exercising. Stop exercising immediately if you experience shortness of breath, dizziness, discomfort, or pain.

Welcome to www.UnderwaterAudio.com. Underwater Audio LLC (“Company” or “we”) provides you access and use of the Service subject to these Terms of Use (the “Terms”). By accessing or using the Service, you agree to abide by these Terms, as they may be amended by Company from time to time in its sole discretion, and that such agreement constitutes a binding contract between you and Company.

In addition, when visiting or using certain Service features, you may be subject to additional posted agreements, guidelines, rules or terms of service. All such agreements, guidelines, rules or terms of service, as they may be amended by Company from time to time in its sole discretion, are hereby incorporated by reference into these Terms. It is your responsibility to review these Terms periodically, and if at any time you find these Terms unacceptable or you do not have authority to agree or accept these Terms, you may not use the Service.

 

VIOLATION OF TERMS OF USE

Underwater Audio may disclose any information we have about you (including your identity) if we determine that such disclosure is necessary in connection with any investigation or complaint regarding your use of the Site, or to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) Underwater Audio’s rights or property, or the rights or property of visitors to or users of the Site, including Underwater Audio’s customers.

You agree that Underwater Audio may, in its sole discretion and without prior notice, terminate your access to the Site and/or block your future access to the Site if we determine that you have violated these Terms of Use or other agreements or guidelines which may be associated with your use of the Site. You also agree that any violation by you of these Terms of Use will constitute an unlawful and unfair business practice, and will cause irreparable harm to Underwater Audio, for which monetary damages would be inadequate, and you consent to Underwater Audio obtaining any injunctive or equitable relief that Underwater Audio deems necessary or appropriate in such circumstances

You agree that Underwater Audio may, in its sole discretion and without prior notice, terminate your access to the Site, for cause, which includes (but is not limited to) (1) requests by law enforcement or other government agencies, (2) a request by you (self-initiated account deletions), (3) discontinuance or material modification of the Site or any service offered on or through the Site, or (4) unexpected technical issues or problems.

If Underwater Audio does take any legal action against you as a result of your violation of these Terms of Use, Underwater Audio will be entitled to recover from you, and you agree to pay, all reasonable attorneys’ fees and costs of such action, in addition to any other relief granted to Underwater Audio. You agree that Underwater Audio will not be liable to you or to any third party for termination of your access to the Site as a result of any violation of these Terms of Use.

 

Privacy Policy

This Privacy Policy discloses the privacy practices for Underwater Audio. This Privacy Policy applies solely to information collected by this web site. It will notify you of the following:

  • What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  • What choices are available to you regarding the use of your data.
  • The security procedures in place to protect the misuse of your information.
  • How you can correct any inaccuracies in the information.


Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Cookies

We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. Cookies can enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site. Some of our business partners may use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.

Orders

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

We may use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

• See what data we have about you, if any.

• Change/correct any data we have about you.

• Have us delete any data we have about you.

• Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example: billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 541-623-0202 or via email at help@underwateraudio.com.

Frequently Asked Questions

Frequently Asked Questions

Welcome to Underwater Audio’s FAQ page!

We have a lot of answers for you here! Many of these questions are also answered in our Help Pages, but we will happily speed up your search and/or redirect you to the specific help section for each question.

As always, if you have any questions and cannot find the answers, please feel free to contact us by email at help@underwateraudio.com or call 541-623-0202 when our wonderful Customer Support team is working! We are here Monday - Friday from 8am - 5pm PST.

Is my device really waterproof?

Yes! Underwater Audio’s devices and headphones are 100% waterproof! Our devices are thoroughly tested to ensure you receive completely watertight products. Each one of our products is secure by the IPX8 waterproof standard, meaning they can withstand continuous immersion up to 10 feet!

Is my device Bluetooth capable?

The Delphin, the Uku (discontinued), and Swimbuds Bluetooth headphones (discontinued) are Bluetooth compatible.

The SYRYN, Swimbuds MP3, and iPod Shuffles are not Bluetooth compatible.

Also, please note that currently none of our devices are able to receive radio signals.

Does Underwater Audio sell Bluetooth headphones or Bone Conduction headphones?

Sorry! At the moment Underwater Audio does not sell Bluetooth headphones or Bone Conduction headphones. However, you might find some that are compatible with our devices.

See Will my Underwater Audio device work with regular headphones?

Will my Underwater Audio device work with regular headphones?

Yes and No!

All of Underwater Audio’s devices come with standard size headphone jacks and can fit other brands of headphones. Above water, any standard headphones can work with our devices. The Delphin is Bluetooth compatible and can be paired with Bluetooth headphones.

While in the water, only waterproof headphones will be able to work. If you use non-waterproof headphones in the water (swimming, or any other water sport such as paddle boarding, kayaking, etc.) they will likely be damaged by the water.

Bluetooth headphones can be paired with the Delphin, but please be aware that in water, Bluetooth (and WiFi) only have a range of about 2 inches (5cm), so your device must be physically very close to your headphones, and even then it may not work well while swimming.

Above water, your Bluetooth headphones should work very well with the Delphin.

Will I be able to access WiFi or Bluetooth while using the Delphin in the water?

The short answer? Not really.


WiFi and Bluetooth signals are extremely compromised by water. As soon as your Delphin is submerged, it has a range of about 2 inches (5cm) with both WiFi and Bluetooth.

Some apps, like the Zello walkie-talkie app, send only short bursts of data instead of a continuous stream, and we have had good results in pools with a decent WiFi signal.

Above water, you should get a decent range and be able to use Bluetooth for headphones.

What is Delphin Remote Connect?

Short Answer:

The Delphin Remote is a companion app for your iPhone or Android smartphone which allows you to view and control your Delphin from the comfort and ease of your phone's screen and keyboard!

Remote Connect is the app that comes pre-installed on your Delphin that communicates with the Delphin Remote app that you can install on your phone.

 

Long Answer:

With Delphin Remote, you can take full control of your Delphin Waterproof Micro-Tablet wirelessly from your smartphone! Enjoy 1-touch file transfer, painless app setup, and a much more refined typing experience than what is possible on an ultra compact device like the Delphin.

-Easy to connect! Simply scan the QR code displayed on your Delphin.
-Live view, and full remote control of your Delphin via WiFi.
-Instantly reconnect from memory, even after the app is closed completely.
-Login and setup your playlists and podcasts on a familiar screen.
-Full Screen and Delphin-mirrored view options.
-Easily organize and share files between your smartphone and Delphin.
-100% Encrypted data transfer keeps your files and information secure.

While it’s true that the Delphin is a 100% independent smart device, typing and file organization on its compact screen can be frustrating for some users. This is especially true when setting up your Delphin for the first time, as many apps require that you log in with your email and password. The Delphin Remote app eliminates small-screen typing frustrations.

Setup is super simple:

Connect your Delphin and your smartphone to the same WiFi network, then open the Delphin Remote app on your smartphone and the companion Remote Connect app on your Delphin, and use your smartphone to scan the QR code displayed on your Delphin.

The first time you connect, the app will ask for permission to access your phone’s camera and file storage in order to scan the QR code and transfer files. Once you are connected, you’ll be able to take full advantage of your smartphone’s display and keyboard for tasks like entering app login info, transferring files, and setting up playlists.

You can watch our video of how it works here on YouTube.

I need help with an app on my Delphin.

We have specific App Guides here! If you have questions about another app please feel free to contact us by email at help@underwateraudio.com or call 541-623-0202 when our wonderful customer support team is working! We are here Monday - Friday from 8am - 5pm PST.

Amazon Music

Apple Music

Audible

OverDrive

Pandora

Spotify

Tidal

Is the Delphin compatible with the ____ app I use?

We have a guide with a list of compatible (and known non-compatible) apps here. This guide is not exhaustive or complete, but it is a great place to start!

In general, Android apps that are available on the Amazon App store will be compatible with the Delphin. (Google Play apps do not work, e.g. Youtube Music or Libby).

We are occasionally able to find some workaround solutions for specific apps by sideloading an APK. If you do not see your app listed in the guide above or have questions about a specific app, please feel free to contact us by email at help@underwateraudio.com and our wonderful Customer Support team can either find the answer, or ask our programmers to look into it for you.

I need help with getting my music onto my device!

We would love to help you!

These links will re-direct you to the Help Guides for each device. In those guides are the instructions for getting music onto your device.

Delphin

SYRYN

Swimbuds MP3

iPod Shuffle

If the guides were unable to help you with the specific issue you are having, email us at help@underwateraudio.com and our great Customer Support team will help you out!

How do I download audiobooks?

On the Delphin you can use any app that you have access to such as Audible or OverDrive. Follow the instructions on that app to download your book for offline listening. Here are the Audible App and OverDrive App guides to help you out.

On any of our players you can purchase audiobooks from iTunes and upload them to your device. If you have access to any other content that is able to be converted into an MP3 or AAC file, you may upload that onto your device and play it offline in the pool.

For additional help, check out our troubleshooting page or contact us at help@underwateraudio.com.

How do I wear my waterproof Swimbuds headphones to swim?

My device is not working correctly, what do I do?

If you are still within your device warranty, we can send you a replacement device.

You can email us at help@underwateraudio.com or fill out the Warranty Verification Form and our Customer Support team will get back to you quickly!


For more device help, try our troubleshooting pages!

Delphin Troubleshooting

SYRYN Troubleshooting

Swimbuds MP3 Troubleshooting

iPod Shuffle Troubleshooting

See Can I check my warranty below.

My Swimbuds headphones are not working correctly, what do I do?

If you are still within your one (1) year warranty, we can send you a replacement pair. You can email us at help@underwateraudio.com or fill out the Headphone Replacement Form and our Customer Support team will get back to you quickly!

For more headphone help, try our headphone troubleshooting page!

Where can I order replacement earbud tips?

Here!

Click here for earbud tips for the Swimbuds Sport, Swimbuds HydroActive, Swimbuds Flip, and Swimbuds MP3 Wearable Player.
or
Click here for earbud tips for the Swimbuds Classic, and Swimbuds Color.

I lost my USB charging cable, where can I order a new one?

Does Underwater Audio repair broken products?

It depends on the device and the specific issues your device is having, but yes! We do repair some issues (see below). If you want to send your device in for repair, email help@underwateraudio.com to start the process with a Customer Support team member.

In your email to us we will need to know:
Which device you have, and what issues it is showing. Your order number is very helpful if you have it, but not required.

iPod Shuffle repairs
The repair process requires you to mail your iPod in to our store for our techs to check it. Once we receive your iPod we will test it. If we can repair it, we will let you know via email. The iPod repair cost is $120 and comes with a six (6) month warranty. Please note that if you send your iPod in for repair, it will not be sent back unless you choose to have us fix it. (Button issues and Battery issues are usually repairable!).

Delphin repairs
Prices:
Screen- $80
Battery- $40
Motherboard- $120
Clip or Button Issues- $40
Flashing/ Firmware update - Free

All repaired Delphins will be flashed (this restores them to factory settings and updates them to the newest firmware) and be returned as fresh devices without any previous user data.

All repaired Delphins have a six (6) month warranty from the date the device is received in your possession.

SYRYN and other device repairs
At the moment, we do not currently offer any other device repairs except for broken clips on the SYRYN. If you are still within your one (1) year warranty, we can send you a replacement device.

Headphone repairs
We do not currently offer repairs on the Swimbuds headphones. If you are still within your one (1) year warranty, we can send you a replacement pair. You can email us or fill out the Headphone Replacement Form and our Customer Support team will get back to you quickly!

What is Underwater Audio’s warranty policy?

All iPod Shuffles are guaranteed against water damage for a period of six (6) months after the date of original retail purchase. All Underwater Audio waterproof headphones, the Swimbuds MP3 wearable player, the Delphin Micro-Tablet media player, the SYRYN MP3 player, and the Uku wireless audio receiver (discontinued 2021) are all guaranteed for a period of one (1) year after the date of the original purchase.

If a defect exists, Underwater Audio, at its option and to the extent permitted by law will (1) repair or replace the product at no charge, or (2) refund the original purchase price. The original cost of shipping the product to you is not refundable. Replacement products may be formed from new and/or previously used parts that are equivalent to new in performance and reliability. Shipping is not refundable. This warranty excludes damage resulting from abuse, accident, modifications, or other causes, including loss of product, that are not defects in materials and workmanship.

If a return of an international purchase is required, the customer will be responsible for shipping the product back to Underwater Audio and additional customs and/or duties. Underwater Audio will be responsible for shipping the replacement product back to the customer.

To the extent permitted by applicable law, Underwater Audio, LLC is not liable for any direct, indirect, incidental or consequential damages arising out of the use or service of the product. The warranty and remedies described above are exclusive and in lieu of all other warranties, remedies, and conditions, whether oral, written, express, statutory, or implied. To the extent permitted by applicable law, Underwater Audio disclaims all implied and statutory warranties, including warranties of merchantability and fitness for a particular purpose. If implied warranties cannot be disclaimed, then such warranties are limited to the duration of this warranty.

Any recovery is limited to the original purchase price. No person other than Underwater Audio, LLC is authorized to modify this limited warranty, and your seller is solely responsible for any other warranties. Some states do not allow limitations on how long an implied warranty lasts, or exclusions of incidental or consequential damages, so the above limitations may not apply to you. This warranty gives you specific legal rights, and you may have other rights, which vary from state to state. To obtain warranty service, contact Underwater Audio at help@underwateraudio.com. Proof of purchase may be required to verify eligibility.

This Warranty does not affect your statutory rights.

Can I check my warranty?

Absolutely! If you want to check it yourself:

All iPod Shuffles are guaranteed against water damage for a period of six (6) months after the date of original retail purchase. All Underwater Audio waterproof headphones, the Swimbuds MP3 wearable player, the Delphin Micro-Tablet media player, the SYRYN MP3 player, and the Uku wireless audio receiver (discontinued 2021) are all guaranteed for a period of one (1) year after the date of the original purchase.

Or if you want us to check it for you:

Click here to fill out our Warranty Verification Form and one of our Customer Support team members will get back to you quickly!

If you purchased extra insurance, this was done through a third-party retailer such as Amazon or Walmart. Underwater Audio does not currently offer extended warranties. You must contact the retailer or seller of your extended warranty policy and begin the replacement process with them.

If you purchased your item second-hand through a retailer or other website (such as eBay by another seller than our store) you will need to contact that seller. Underwater Audio warranties are only valid if sold by an authorized retailer and cannot be passed on to a new customer through second-hand sales. You may contact us at help@underwateraudio.com to see if your warranty or purchase is valid.

What is Underwater Audio’s replacement policy?

All iPod Shuffles are guaranteed against water damage for a period of six (6) months after the date of original retail purchase. All Underwater Audio waterproof headphones, the Swimbuds MP3 wearable player, the Delphin Micro-Tablet media player, the SYRYN MP3 player, and the Uku wireless audio receiver (discontinued 2021) are all guaranteed for a period of one (1) year after the date of the original purchase.

If a defect exists, Underwater Audio, at its option and to the extent permitted by law will (1) repair or replace the product at no charge, or (2) refund the original purchase price. The original cost of shipping the product to you is not refundable. Replacement products may be formed from new and/or previously used parts that are equivalent to new in performance and reliability. Shipping is not refundable. This warranty excludes damage resulting from abuse, accident, modifications, or other causes, including loss of product, that are not defects in materials and workmanship.

If a return of an international purchase is required, the customer will be responsible for shipping the product back to Underwater Audio and additional customs and/or duties. Underwater Audio will be responsible for shipping the replacement product back to the customer.

To see the rest of the Warranty, click here.

What is Underwater Audio’s return policy?

If you need to return your product, you can send it back unused for a full refund, within 30 days of the original purchase date. If you have used your Underwater Audio product, it is covered by the Underwater Audio warranty against manufacturer’s defects. You cannot return a used, operational product for a full refund. Cost of shipping returns will not be covered by Underwater Audio.

If a return of an international purchase is required, the customer will be responsible for shipping the product back to Underwater Audio and additional customs and/or duties.

What is Underwater Audio’s shipping policy?

The basics of our policy are listed here in the FAQ’s. Since shipping rates change, click here to see a more detailed and up to date version of our shipping policy.

Return Shipping
Cost of return shipping will not be covered by Underwater Audio.

Domestic Orders
USPS Priority Mail Express and UPS Next-Day orders placed before 9am PST Monday - Friday will ship the same business day.
All other shipping methods will ship next business day unless your order is placed before 8am PST.

USPS First Class - Free for all US orders. Delivery window is 3 - 7 business days.

International Orders
International orders ship via DHL Express, Royal Post, or Australia Post, based on location and customer selection.
Orders placed after 8am PST will go out next business day.

Does Underwater Audio ship to my country?

If you do not see your country listed at all:
Email us! It could just be that you are our very first direct customer in that country and we can ship to you!

This list is not exhaustive or complete. We add countries (or move them around) as we find out what their shipping status is for us.

Email us at help@underwateraudio.com and we will see if we can ship to you!

If you are not in a country we ship to:
Please be advised that many of our products can be found on Amazon in multiple countries, and Amazon is able to ship to more countries than we can. You might be able to find the item you are looking for on one of Amazon’s websites. Thank you!

Alternatively, if you will be visiting any of the countries we do ship to, you can let us know ahead of time and we can time it to ship an item to you in that country during your visit.

Also, if you have friends/family in a country we do ship to, we can send the item to them and they can forward the item to you.

North America

Shipping available:
United States
Canada

Sorry, but we cannot ship to:
Mexico

Australia

Shipping available:
Australia
New Zealand

Asia

Shipping available:
Dubai
Hong Kong
Israel
Japan
Singapore
Taiwan
United Arab Emirates

Sorry, but we cannot ship to:
China
Russia

Europe

Shipping available:
England/United Kingdom
Austria
Belgium
Denmark
Finland
France
Germany
Greece
Iceland
Republic of Ireland
Italy
Liechtenstein
Norway
Poland
Portugal
Spain
Sweden
Switzerland

Sorry, but we cannot ship to:
Russia

South America

Sorry! We are unable to ship to South America at this time.

Africa

Sorry! We are unable to ship to Africa at this time.

Antarctica

Apologies to all the Penguins! We do not ship to Antarctica.

Featured Help Guides

Delphin App #1

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Delphin App #2

"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum."