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Troubleshooting SYRYN: Restore

PLEASE READ THROUGH AND TRY THE SUGGESTIONS BELOW

If you continue to have problems or need help with a step, our customer service representatives will be happy to help you!

Please find your Order ID or locate a copy of your purchase receipt before contacting Customer Service. This will greatly speed up our response time.

Call: 1-877-849-0750 M-F 8 AM-6 PM PST
Email: help@underwateraudio.com

Skip to instructions for Mac.

HOW TO RESTORE ON A WINDOWS PC

Restoring the device back to its original factory settings will most likely solve the issue. If you are using a computer with Windows, here is a walkthrough of how to reset it. Please note that you may have a slightly different variation of images if your computer has a different version, but the general idea is the exact same no matter what version you are using of Windows.  

First, pull up the device on your computer’s file explorer. It will appear on the left-hand menu.

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Second, right click on the device. Click on the option that says “Format”

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Next, click “Restore device defaults”

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Click “Start”

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Click “Ok”

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You will need to wait a few moments for the restoring process to complete, after which click “Done”

And there you have it! You will need to redownload your MP3 formatted songs onto the device. Be sure to safely eject the device once you have completed the downloading process.

HOW TO RESTORE ON A MAC

Restoring the device back to its original factory settings will most likely solve the issue. If you are using an Apple computer, here is a walkthrough of how to reset it. Please note that you may have a slightly different variation of images if your computer has a different version, but the general idea is the exact same no matter what version you are using of Apple’s processor.

First, pull up your device in the Finder. Do this by clicking on the Finder App in the dashboard. The SYRYN is listed under the “Devices” tab.

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On the very top left menu of your Finder, hover over the drop-down menu “Go” and click on “Utilities”.

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Scroll down in the Utilities menu and click on “Disk Utility”.

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The Disk Utilities menu will pop up. Click on your SYRYN player listed under the external devices

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Click on the “Erase” option.

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Re-enter the name of your device, SYRYN, and make sure that the volume format is set to MS-DOS (FAT). This is important, because if it is a different format it will not play correctly on the MP3 player.

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Click Erase

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It may take few moments to finish, but then you can click Done.

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And there you have it! You will need to redownload your MP3 formatted songs onto the device. Be sure to safely eject the device once you have completed the downloading process.

VIDEO OVERVIEW

The following video explains general functions and information about the SYRYN, and may answer your questions or help you address your issue.

The first generation of the SYRYN had some slight variations, such as using colored lights and a different method of engaging shuffle mode. Click here to view the video guide to the original SYRYN.