Troubleshooting iPod Shuffle: Restore

PLEASE READ THROUGH AND TRY THE SUGGESTIONS BELOW

If you continue to have problems or need help with a step, our customer service representatives will be happy to help you!

Please find your Order ID or locate a copy of your purchase receipt before contacting Customer Service. This will greatly speed up our response time.

Call: 1-877-849-0750 M-F 8 AM-6 PM PST
Email: help@underwateraudio.com

HOW TO RESTORE THE IPOD

First, plug your iPod into your computer. When it comes up in iTunes, click on the iPod’s little icon in the top left hand corner to view the iPod Summary page.

On the iPod Summary page, you’ll notice on the right hand side a bar that says “Restore iPod”.

Click “Restore iPod”, and then enter your password in and click “OK” as many times as needed to process the action.

Once the action is complete, a message bubble will pop up indicating that the iPod has been restored and will reappear in iTunes once it is complete. After that, click “Continue” and “Get Started”

The last step is then to drag and drop music back onto the iPod.