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Troubleshooting Headphones: Swimbuds

PLEASE READ THROUGH AND TRY THE SUGGESTIONS BELOW

If you continue to have problems or need help with a step, our customer service representatives will be happy to help you!

Please find your Order ID or locate a copy of your purchase receipt before contacting Customer Service. This will greatly speed up our response time.

Call: 1-877-849-0750 M-F 8 AM-6 PM PST
Email: help@underwateraudio.com

TIPS ON USE AND FIT

If you are swimming laps, make sure you are using the earbuds designed for submersion. If you purchased Swimbuds, by themselves or in a bundle, these are the white headphones. They are designed to create a seal in your ear while the other earbuds are designed to stay on your head when out of the water.

The Swimbuds, and tree tips for the HydroActive/Swimbuds Sport, were designed to function like earplugs to keep your ear free of the water that would distort and muffle the sound.

  • Insert them the same way as ear plugs. To do this, if you were to insert into the right ear, use your left hand and reach over your head and grab the top of your right ear. Gently pull toward the ceiling. This will open up the ear canal so that you can directly insert the earbud. When it is in let go of your ear with your left hand. This allows the ear canal to close over the ear bud and keep a good fit and sound.

INSTRUCTIONAL VIDEO

This video shows how to use and insert both of the types of earbuds that come with the Swimbuds headphones. Although it can be a bit tricky to put in the buds, it is definitely worth making sure you find the proper fit for you.

 

HOW TO WEAR THE HEADPHONES WITH OR WITHOUT A CAP

VARIATION 1: NO CAP

Put on goggles; clip the waterproof player to the back of the straps.
Slip the earbud and a bit of cord under the goggle straps before inserting earbuds for less drag and extra security.
For the most secure fit, make sure the earbud points straight up and the cord is secured under the goggle strap right above the ear.

CordManagementNoCap-image

VARIATION 2: SWIM CAP

Slip the earbud and a bit of cord under the goggle straps before inserting earbuds; cover with swim cap.
Clip the waterproof iPod to the bottom of the cap and tuck the cord bundle up underneath; put on goggles.

swimcap-small

OTHER QUESTIONS OR PROBLEMS

If you have any questions or problems with your headphones concerning:

  • No sound omitted
  • Sound is muffled or quiet
  • Headphone care instructions

Check out helpful tips and instructions addressing these problems on our website here!

INSTRUCTIONAL VIDEO

This video shows how to use and insert and use the earbuds that come with the HydroHarmony headphones.