Troubleshooting

Information for all waterproofed iPods, their functions, common issues and iTunes help.

Solutions to common Delphin issues as well as directions to restore, reset, and common application information.

Help for frequent Syryn problems and instructions for LED light indicators as well as charging help and downloading music.

Information to assist in troubleshooting the Uku's functions as well as Bluetooth connectivity.

General care tips and wearing guides for all of Underwater Audio's Swimbuds Headphones.

Smart headphone support which includes the Swimbuds MP3 Player and Swimbuds Bluetooth.

Information to assist in troubleshooting Apple Music/iTunes for your waterproofed iPod Shuffles from Underwater Audio.

The Underwater Audio Music Manager application is made for our costumers to sort and download music to their players.

Delphin support apps include the Delphin Remote Connect, Lap Tracking and the Delphin Help App.

FAQ

Is my device really waterproof?

Yes, if you’ve purchased any of Underwater Audio’s proprietary waterproof products, it really is waterproof. All our devices are thoroughly tested to ensure you receive completely water-tight products. Each one of our products is secure by the IPX8 waterproof standard, meaning they can withstand continuous immersion up to 10 feet.

What is Underwater Audio’s warranty policy?

The majority of our products are fully covered by a one-year warranty against manufacturers’ defects. If you experience any issues with your device, visit our troubleshooting page and try out some of the tips provided there to quickly solve the issue. If the problem prevails, contact us.

If you’re within the warranty period, contact us and our highly rated customer service team will help you solve the problem or get you a replacement. We'll need to confirm your order, so it'll really speed things up if you have your order ID or a copy of your receipt handy. After that, it's a simple matter of shipping us your old player and filling out an online form to confirm your address.

If you’re past the warranty period, contact us. We’re always able to provide troubleshooting tips that can get your device up and running again. Our customer service team is happy to help wherever they can.

What is Underwater Audio’s return policy? 

If you need to return your product, you can send it back unopened for a full refund. If you’ve used your device and desire to return it based on a malfunction, you’re able to do so as its protected by Underwater Audio’s warranty against manufacturer defects. However, you cannot return a used, operational device.

Is my device Bluetooth capable?

Currently, the only device by Underwater Audio that have Bluetooth capabilities are the Delphin, Swimbuds Bluetooth (which are no longer available for purchase), and the Uku. No other device or any headphone made by Underwater Audio can access Bluetooth.

Additionally, none of our current players receive radio signals.

Will I be able to access WiFi while using the Delphin in the water?

As long as your Delphin is out of the water, it is able to access WiFi successfully. However, the moment the device dips into even one inch of water, you’ll experience a major interference with most wireless signals (WiFi, Bluetooth, cellular, etc.). Learn more here.

How do I download audiobooks?

On any of our players, you can also purchase audiobooks off iTunes and upload them to your device. You may also be able to check out books on CD from your local library which you can then upload convert to an MP3 file on your computer. iTunes will allow you to use licensed content ONLY with a certificate. If the book is protected, you may not have rights to copy and listen to it.

On the Delphin specifically, its WiFi access allows you to shop in the Amazon App Store and download your favorite audiobook apps such as Audible or Overdrive, then download books in the app as usual.

For additional help, check out our troubleshooting page or contact us.

Does Underwater Audio repair broken products?

We do not offer repairs for any of our products. However, the majority of our products are fully covered by a one-year warranty against manufacturers’ defects. If you experience any issues with your device, visit our troubleshooting page and try out some of the tips provided there to quickly solve the issue. If the problem prevails, contact us.

If you’re within the warranty period, contact us and our highly rated customer service team will help you solve the problem or get you a replacement. We'll need to confirm your order, so it'll really speed things up if you have your order ID or a copy of your receipt handy. After that, it's a simple matter of shipping us your old player and filling out an online form to confirm your address.

If you’re past the warranty period, contact us. We’re always able to provide troubleshooting tips that can get your device up and running again. Our customer service team is happy to help wherever they can.

Will my Underwater Audio device work with regular headphones?

 In the water, regular headphones will not be compatible with any of our devices. Out of the water, regular headphones are compatible with any of our devices.

My device isn’t working correctly, what do I do?

Check out our troubleshooting page for tips, specific to the device that is experiencing issues.

Why won’t my Apple Watch fit in my Clipi?

The Swimbuds Flip Kit for Apple Watch is made in only in sizes 38/40mm and 42mm. It is not made in size 44mm. Make sure that you’ve purchased the correct size for your Apple Watch.

Check out a quick tutorial here.

How does Underwater Audio’s Free Audio Tracks work?

We've developed a library of music, podcasts, and workouts for you. To gain access to these free Swim Workout Audio Tracks follow the instructions below:

Steps to Downloading Free Audio Tracks

  1. Add swim workout to your cart. Go to the product page for the audio tracks and click the "Add to Cart" button. Then click the "Check Out" button on the cart page.
  2. Complete the checkout process. On the checkout page, input your email address and other needed information. Make sure to use the provided coupon code for The Swim Work Out Audio Tracks. The coupon code will reduce the price to $0. You can just hit the "Complete Order" button on the second page.
  3. Once your order is processed, you'll see a box that reads "Preparing your Downloads". You can wait a few moments for this to complete, or check your email for a message called "Your downloads are ready".  Click the "Download Now" link to open your downloads in a .zip archive folder.
  4. After you have opened the audio track on your computer, they should appear in your "Downloads" folder.

Before you listen to these works outs, make sure your music player is not in Shuffle Mode.

How do I wear my waterproof device to swim?

Variation 1 | No Cap

  1. Put on goggles; clip the waterproof device to the back of the straps.
  2. Slip the earbud and a bit of cord under the goggle straps before inserting earbuds for less drag and extra security.

Variation 2 | Swim Cap

  1. Slip the earbud and a bit of cord under the goggle straps before inserting earbuds; cover with swim cap.
  2. Clip the device to the bottom of the cap and tuck the cord bundle up underneath; put on goggles.

For specific headphones and devices, take a look at our YouTube channel.

Swimbuds Flip, Swimbuds Color, Swimbuds Bluetooth & MP3

FAQ

Is my device really waterproof?

Yes, if you’ve purchased any of Underwater Audio’s proprietary waterproof products, it really is waterproof. All our devices are thoroughly tested to ensure you receive completely water-tight products. Each one of our products is secure by the IPX8 waterproof standard, meaning they can withstand continuous immersion up to 10 feet.

What is Underwater Audio’s warranty policy?

The majority of our products are fully covered by a one-year warranty against manufacturers’ defects. If you experience any issues with your device, visit our troubleshooting page and try out some of the tips provided there to quickly solve the issue. If the problem prevails, contact us.

If you’re within the warranty period, contact us and our highly rated customer service team will help you solve the problem or get you a replacement. We'll need to confirm your order, so it'll really speed things up if you have your order ID or a copy of your receipt handy. After that, it's a simple matter of shipping us your old player and filling out an online form to confirm your address.

If you’re past the warranty period, contact us. We’re always able to provide troubleshooting tips that can get your device up and running again. Our customer service team is happy to help wherever they can.

What is Underwater Audio’s return policy? 

If you need to return your product, you can send it back unopened for a full refund. If you’ve used your device and desire to return it based on a malfunction, you’re able to do so as its protected by Underwater Audio’s warranty against manufacturer defects. However, you cannot return a used, operational device.

Is my device Bluetooth capable?

Currently, the only device by Underwater Audio that have Bluetooth capabilities are the Delphin, Swimbuds Bluetooth (which are no longer available for purchase), and the Uku. No other device or any headphone made by Underwater Audio can access Bluetooth.

Additionally, none of our current players receive radio signals.

Will I be able to access WiFi while using the Delphin in the water?

As long as your Delphin is out of the water, it is able to access WiFi successfully. However, the moment the device dips into even one inch of water, you’ll experience a major interference with most wireless signals (WiFi, Bluetooth, cellular, etc.). Learn more here.

How do I download audiobooks?

On any of our players, you can also purchase audiobooks off iTunes and upload them to your device. You may also be able to check out books on CD from your local library which you can then upload convert to an MP3 file on your computer. iTunes will allow you to use licensed content ONLY with a certificate. If the book is protected, you may not have rights to copy and listen to it.

On the Delphin specifically, its WiFi access allows you to shop in the Amazon App Store and download your favorite audiobook apps such as Audible or Overdrive, then download books in the app as usual.

For additional help, check out our troubleshooting page or contact us.

Does Underwater Audio repair broken products?

We do not offer repairs for any of our products. However, the majority of our products are fully covered by a one-year warranty against manufacturers’ defects. If you experience any issues with your device, visit our troubleshooting page and try out some of the tips provided there to quickly solve the issue. If the problem prevails, contact us.

If you’re within the warranty period, contact us and our highly rated customer service team will help you solve the problem or get you a replacement. We'll need to confirm your order, so it'll really speed things up if you have your order ID or a copy of your receipt handy. After that, it's a simple matter of shipping us your old player and filling out an online form to confirm your address.

If you’re past the warranty period, contact us. We’re always able to provide troubleshooting tips that can get your device up and running again. Our customer service team is happy to help wherever they can.

Will my Underwater Audio device work with regular headphones?

 In the water, regular headphones will not be compatible with any of our devices. Out of the water, regular headphones are compatible with any of our devices.

My device isn’t working correctly, what do I do?

Check out our troubleshooting page for tips, specific to the device that is experiencing issues.

Why won’t my Apple Watch fit in my Clipi?

The Swimbuds Flip Kit for Apple Watch is made in only in sizes 38/40mm and 42mm. It is not made in size 44mm. Make sure that you’ve purchased the correct size for your Apple Watch.

Check out a quick tutorial here.

How does Underwater Audio’s Free Audio Tracks work?

We've developed a library of music, podcasts, and workouts for you. To gain access to these free Swim Workout Audio Tracks follow the instructions below:

Steps to Downloading Free Audio Tracks

  1. Add swim workout to your cart. Go to the product page for the audio tracks and click the "Add to Cart" button. Then click the "Check Out" button on the cart page.
  2. Complete the checkout process. On the checkout page, input your email address and other needed information. Make sure to use the provided coupon code for The Swim Work Out Audio Tracks. The coupon code will reduce the price to $0. You can just hit the "Complete Order" button on the second page.
  3. Once your order is processed, you'll see a box that reads "Preparing your Downloads". You can wait a few moments for this to complete, or check your email for a message called "Your downloads are ready".  Click the "Download Now" link to open your downloads in a .zip archive folder.
  4. After you have opened the audio track on your computer, they should appear in your "Downloads" folder.

Before you listen to these works outs, make sure your music player is not in Shuffle Mode.

How do I wear my waterproof device to swim?

Variation 1 | No Cap

  1. Put on goggles; clip the waterproof device to the back of the straps.
  2. Slip the earbud and a bit of cord under the goggle straps before inserting earbuds for less drag and extra security.

Variation 2 | Swim Cap

  1. Slip the earbud and a bit of cord under the goggle straps before inserting earbuds; cover with swim cap.
  2. Clip the device to the bottom of the cap and tuck the cord bundle up underneath; put on goggles.

For specific headphones and devices, take a look at our YouTube channel.

Swimbuds Flip, Swimbuds Color, Swimbuds Bluetooth & MP3