We have a number of insights into our products that may help you solve any problems. First, click on an image below for troubleshooting tips for the iPod, SYRYN, or headphones. Try following some of the suggestions. You can also visit our YouTube page, where we have a few handfuls of Help videos organized by product. If you still need help after these steps, feel free to contact our customer service team. Please have your order ID or a copy of your purchase receipt on hand!