If you have tried the troubleshooting steps and tips without success, we are happy to replace your Underwater Audio product if you are within our 1-year warranty.
Steps for Replacement Product(s):
Keep your functioning player/headphones.We only ask you to return the product(s) with issues.
Package your return.We recommend a small padded envelope or box. Do not use a plain envelope, this may lead to your product being lost.
Address your return. Use our business address; listed below. Please include a return/shipping address for a replacement product to be sent to.
Unit 3130 580 Seaborne Avenue
Port Coquitlam, B.C.
Ship your return. We recommend using the least expensive shipping option with delivery confirmation. We do not recommend using an expensive shipping method.
Collect your tracking number.Be sure to collect your tracking number. You will need it to submit your return form.
Complete our return form.Submit your tracking number and the address to which you would like us to ship your replacement using the form below. As soon as you have shipped your return and completed the following form and we will be able to ship your replacement.
Note: If we do not receive a valid tracking number we wait until we receive your package in our office before sending any replacements.