Device Exchange Form (US)


Steps for Exchanging Device(s):

  1. Keep your headphones and accessories.We only ask you to return the device you would like to exchange and its USB charging cable.
  2. Package your return.We recommend a small padded envelope or box.Do not use a plain envelope, this may lead to your device being lost.
    1. Please include a note inside your return with your name and email address so our techs can find you in our database faster.
  3. Address your exchange. Use our business address; listed below. Please include a return shipping address.

    Underwater Audio
    Attn: Exchange
    215 SW 4th St.
    Suite 210
    Corvallis, OR 97333

  4. Ship your exchange. We recommend the United States Postal Service First Class Mail with Delivery Confirmation. It is the least expensive option and still secure and reliable. We do not recommend using an expensive shipping method.
  5. Collect your tracking number.Be sure to collect your tracking number. You will need it to submit your exchange form.
  6. Complete our exchange form.Submit your tracking number and the address to which you would like us to ship your replacement using the form below. As soon as you have shipped your exchange and completed the following form and we will be able to ship your exchange.

    Note: If we do not receive a valid tracking number we wait until we receive your package in our office before sending any devices.