Delphin Firmware Update

We're very excited to announce that we've developed a firmware update for the Delphin that will greatly improve the Delphin's sound quality, especially with wired headphones.  Installing a firmware update onto the device is rather complicated, so we want to make sure everyone gets individual support during this process.  Here are the instructions:

  1. Download the firmware update by clicking here.  (Warning: the update file is about 500MB in size, so it could take some time to download.)
  2. Make sure your Delphin is fully charged.
  3. This process will reset your Delphin, so make sure you have backup copies of any important files or media.
  4. Call our customer service department at 1-877-849-0750 between the hours of 8 AM and 5 PM PST, Monday through Friday, and we'll walk you through the rest of the process.
The update process requires the use of a Windows computer, and takes about 15 minutes.  If you don't have access to a Windows computer for this amount of time, contact us anyway - we can ship you an updated Delphin in return for your old one.