How to Not Mess Up Your Waterproof iPod

How to Take Care of Your Waterproof iPod

Waterproof iPod Color Family

How to Take Care of Your Waterproof iPod

Congratulations! You are the proud owner of the best invention for lap swimming since goggles!  Underwater Audio’s waterproof iPod Shuffle is going to change the way you think about working out.

Waterproof iPod Color Family

However, we should be honest, not everyone is a tech wiz. I am here to offer you some sure-fire ways to get the best lifespan out of your new shuffle. Let’s make sure you do not mess up your waterproof ipod!

 

Use It

Our waterproofed Shuffle comes with everything that you need to swim with music. Don’t let it sit on the shelf while you think about getting into shape; now is the time to dive in and swim. The lithium-ion battery inside can actually be DAMAGED if the iPod sits for too long. While other batteries need to be fully depleted to get a good charge, this iPod doesn’t.

Actually, if you fully deplete the battery it could do more damage to your shuffle. This means the more it sits on the shelf, the more likely you are to run into problems. (We are talking about months here, not days!)

If you’ve ever been frustrated trying to figure out how to use your iPod, this video should help. We’ll show you the ins-and-outs of the Underwater Audio Waterproof iPod Shuffle, including the various buttons and functions. (Looking for more help? Click here for our comprehensive guide to iTunes.)

 

Keep it Clean

Our iPod was designed to withstand the water. This does not mean it is indestructible to the wear of life. If you are using the shuffle in salt water, chlorine, or even for that upcoming tough mudder, make sure to rinse it off and pat it dry when you are done.

The biggest problem area? The headphone jack! If anything gets in there, it creates a bad connection for both listening to music and charging.

via Amazon.com

Keep the headphone jack clean! Product via Amazon.com

 

We use a floss brush to clean them out here in the office. They are super cheap and well worth the investment.

 

Baby the Battery

The iPod shuffle has a lithium battery. This can be your best friend and your worst enemy. They require just a few extra special charging habits.

First, it is super sensitive to temperature changes. This means you shouldn’t leave the iPod in your car on a hot day or a cold night. This also means that the hotter it gets while on the charger, the more damage is done.

USB Charger

Only charge your waterproof shuffle for 2-3 hours at a time, and use the right cord.

My tip is to charge during the day, while you are on your computer, for just 2-3 hours. That’s all you need because the lithium battery tends to have a great battery life. And make sure you use the 3-inch USB charging cord included with your iPod! 

 

Stay Up-to-Date

Keep the software on your computer and iTunes up to date. Outdated computer software can cause strange problems when you are trying to sync music to the iPod or have it connect to iTunes. Not sure how? Watch this quick video guide we made for you:

Stay on top of the updates and don’t be afraid to upgrade your iTunes. You can get used to the new program face and your iPod will thank you for it.

This also applies to your computer software, including Windows and Mac OS.

 

Contact Customer Support

Finally, if you have any burning questions you can easily get a hold of our customer service people. We’re happy to walk you through the ins and outs of owning a waterproofed iPod.

Call or email us with questions or concerns! We’re happy to help.

They have been trained to answer your question, whether it ranges from general information to tech support and troubleshooting. Call us at 877-849-0750 or email us at help@underwateraudio.com and have us put your mind at ease.

 

Any Other Questions?

Do you have a pressing issue or a nagging question about caring for your waterproof iPod?

Leave a question in the comment section and we’ll be glad to help.

Updated from its original posting as How to Not Mess Up Your Waterproof iPod on January 14, 2014.

About the author

Lauren Griffith
Lauren Griffith studied Exercise Science at BYU and loves to swim! That's why she loves Underwater Audio. She is also a massage therapist, a newlywed, and a comedy sitcom addict.

» More blog posts by Lauren Griffith

Posted by Lauren Griffith

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comments

    Jan 25
    2017

    Andreah

    The floss brushes you suggested to clean the headphone jack has a mint flavoring on them. Will this hurt the headphone jack?

    Reply
      Mar 16
      2017

      Customer Service

      I can’t imagine the mint scent would hurt, but we changed the link to one without mint. Thanks!

      Reply
    Mar 01
    2017

    Roslyn Zinner

    The problem I have is that the sound is clear for a few minutes and then the ear phones move slightly and it becomes muffled, If I move it around a little it goes back to clear and loud, but then one lap later it’s muffled again. I’ve tried pushing the small twisty end into my ear and covering with a cap to prevent movement but that reduced the problem but didn’t fix it. Sometimes it seems it plays better if there is no water in you ear. Should it be tight in the ear? I have very small ears and a small opening. Any suggestions of which buds to try? I just do lap swimming, not fast, but several different strokes. Help would be appreciated.

    Reply
      Mar 16
      2017

      Customer Service

      We have a great video that discusses tips and fit. It’s focused on our Swimbuds Sport headphones but would also be useful for HydroActives and Swimbuds. You can check it out here: https://www.youtube.com/watch?v=Qwx2QM2RNSY

      Reply
    Jun 13
    2017

    Carmen Givens

    My IPod is less than one year old and it won[t take a charge. Any suggestion will be great.

    Reply
      Jun 19
      2017

      Customer Service

      Hi Carmen! I’m sorry to hear that. Our customer service team should be in contact with you soon. In the meantime, here are some things you can try:

      USE COMPUTER TO DIAGNOSE/ATTEMPT A FIX

      Restart your computer by turning it off and back on again. Computers generally do not charge devices while in sleep mode, and a reset can help ensure the computer is on and ready to troubleshoot.

      Try a different port on your computer. If the jack is clear but the Shuffle won’t sync, try using a different port to sync or charge. For example, if you are using a desktop, try one of the USB ports in the back.

      Check the headphone jack for debris. If the iPod’s light still turns on but it won’t sync or play, use a toothpick to gently remove any debris from the headphone jack. Debris in the headphone jack (lint, etc.) will prevent a connection between the iPod and the headphones or charger cable.

      Make sure the USB cable has completely entered the iPod. The white plastic ring on the USB cord should come into direct contact with the iPod. This may require a small amount of force.

      Check your cord set up. If you use an extension cord make sure it is capable of carrying a charge. try taking off the extension cord to charge from the USB cable alone. Note: our headphone extension cord will not work to charge your iPod.
      Restore your iPod using iTunes if your computer still recognizes it. Do this on iTunes by clicking the “restore” button on the iPod iTunes page. NOTE: this will restore your iPod to it’s factory settings and any songs on the iPod will need to be reloaded to the iPod afterward. Try charging again after the restore. Try our guide, or, here is a link to the step-by-step restore process from Apple: https://support.apple.com/en-us/HT201540
      Try charging while your computer is on and not in “sleep” mode. Note: It can take a full minute before the light comes on when the battery is drained. Turn the iPod on and wait for a minute to see if the light comes on. Charge the iPod if this is the case. With your computer fully on and active, plug in your iPod and wait for a minute to see if the light comes on. If it does, leave plugged in with the computer “awake” for up to 3 hours to fully charge it.

      Reply
    Jul 03
    2017

    Wa Marine

    Nice ……

    Reply
    Jul 06
    2017

    Francis Collins

    Hi,
    My Underwateraudio Shuffle has become very hot when it is plugged into the computer.

    There is no little green light to be seen.
    What do you think?
    Francis

    Reply

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